Namaste from India! :) Welcome to Store Utsav (pronounced as: ootsav) listing. Store Utsav is a classic house of genuine & eco-friendly Indian handmade crafts, pottery, paintings, festive decorative, stationery, textile, jewelry, bags, and healing stones products. We use traditional methods to create our products, which are made in India, made for the world! Therefore, with the purchase of our every product, you bring home/gift an extraordinary Indian historical & cultural legacy and creative delight, while also helping improve lives of my underprivileged artisans. Please inbox in case of any query and we will reply ASAP. Welcome once again to our listing and happy meaningful shopping! :)
Store Utsav business policies:
CUSTOMS REGULATIONS OF SHIPPING ADDRESS: BEFORE ordering, please find out the customs regulations in the destination country. Store Utsav is not and will NOT be responsible in ANYWAY for ANY customs related issues regarding Store Utsav shipment, in the destination country (as per the shipping address provided by the buyer).
Also, the buyer will bear any applicable taxes and duties incurred at the shipping address. Please ascertain the international shipping receipt regulations at the destination address end. We will not bear any charges or get involved in any customs issues.
SHIPPING DELAYS: We are not responsible for the delay incurred at the delivery channels ends.
We use national postal services for the shipment delivery. A shipment is delivered through India Post International Airmail and the destination nation s national postal service. We are not responsible for any loss of shipment after the shipment has left Indian territory. Before placing your order, please make sure at your end that your national carrier has reliable services.
We are also not responsible for delay/lost/returned shipment due to recipient s non-availability at the mentioned address, weather, natural calamity, pandemic, fire, government directives/policies, customs issues of the destination country, or any such circumstances beyond our control.
ORDER CANCELLATION, RETURNS, EXCHANGE: We have NO CANCELLATION POLICY. Orders once placed with us cannot be cancelled. Only very exceptional returns & exchange requests too will be accommodated. This is due to international return customs complexity and possibility of product damage in added transit. Therefore, please read product description very well and in case of any query thereof, please message me, BEFORE purchasing.
CASES INELIGIBLE FOR RETURNS/EXCHANGE: Some slight irregularities in pattern, weaving, color, design etc signifies these are unique, handcrafted products. These are not machine crafted and therefore, they cannot be returned/exchanged on these grounds. Please also note that the look of the actual product may vary in texture, color, and brightness from that of its digital image.
CASES ELIGIBLE FOR RETURNS/EXCHANGE: ONLY the following cases will be eligible cases for RETURN/EXCHANGE:
a. Damaged product (beyond what is visible in the image in our Etsy shop and as mentioned in product description) received
b. Wrong product shipped
c. Product not received (delivery failing due to special circumstances like any recipient s non-availability at the mentioned address, weather, natural calamity, pandemic, fire, government directives/policies, customs issues of the destination country, strikes, wars, or any such circumstances beyond our control, are not eligible for return/exchange)
RETURN/EXCHANGE TERMS: a. All items must be returned in the same conditions as received with all the tags and invoice in place. Any item exhibiting signs of more wear tear, alteration, resizing, or damage, than when I shipped, will not be accepted for return.
b. The shipping cost & any custom charges (across shipment transport) for the return will be FULLY payable by the buyer.
c. File your return/exchange request(s) within 72 HOURS of receiving (date & time of delivery as per India Post s Time Stamp) the product(s). No return requests will be entertained beyond this RIGID timeline.
d. We process the replacement/refund within 15 working days of acknowledging the validity of your return/replacement request.
ORDER TRACKING: We use national postal services of India (India Post) & destination country to ship your order. We provide tracking id after shipping the order. Ebay updates it in the respective order profile. The tracking order number works as the order tracking link of India Post. After the shipment leaves India, destination country s national post takes over. Therefore, you may check the India Post s tracking number on destination country s national post s tracking site.
Any tracking request for shipment loss or delay need to be filed with us within 30 working days of making the purchase. Dispatch query for shipment beyond this time frame will not be entertained as Store Utsav may not be able to recover the records from the delivery services involved.
GIFT WRAPPING AND PRODUCT PACKAGING: Due to international transit and custom checks (which may sometimes involve opening of shipments) we do not offer gift wrapping.
In addition to the above points, to also control product, packaging, & shipping prices for our customers, our shipment packaging focuses solely on its safe & intact delivery to the specified shipping address.
SUSTAINABILITY: We try keep the raw materials of our products, their procurement, and the making process as sustainabe as practically possible. We try strike a balance of environment friendly and product durability. In this effort, as far as feasible, we try make products from natural raw materials (which includes our genuine, natural healing stones), procured using local resources, and mostly deploying traditional means of processing by hands or manual tools. We use minimal packaging too for the shipment, from the sustainability angle and to keep the product prices reasonable for our customers.
