We are more than happy to accept any returns within a 14 day period BUT PLEASE NOTE THERE WILL BE A 20% ADMINISTRATION CHARGE WHICH WILL BE DEDUCTED FROM YOUR INITIAL PAYMENT. Please return goods back to us at your cost, for a refund. All serial numbers of every product are noted before shipping out. If any items are faulty they must be returned to us within 14 days and we will get our technical department to test the item. If faulty a refund will be issued minus the postage cost it cost us to originally send out to you and if it is not faulty and you have returned item to us as faulty, PLEASE NOTE we will minus the original postage cost it cost us to send out to you and minus a 20% Administration charge from the refund!! All items are sold as NEW & UNUSED & should therefore be returned in the same saleable condition. PLEASE NOTE: If the item has been ordered by you by mistake or the item you ordered from us doe's not fit your machine as you ordered the wrong part, we will minus our original postage cost and a 20% administration charge when the item is returned to us. Refunds will only be issued unless the buyer encloses within the return a copy of the purchase invoice and a brief explanation as to why the item is being returned. The refund will be by the same method used as the payment. If you have any questions about the return policy please ring or e-mail us. Please return items back to the to us at: On-Call Direct, 47 Mickleover Road, Ward End, Birmingham, B8 2ND, England
You must return the goods with the original packaging to us at your expense within 14 days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept the return.
Dyson Vacuum Spares guarantees all parts against defective workmanship or materials for a period of 85 days from date of supplying invoice. They must be fitted by a competent person. Please make sure they are sent to us via tracked methods so they are covered under insurance.
Liability
We hope that you will be totally satisfied with your order. Our liability for losses you suffer as a result of us not complying with these Conditions is strictly limited to the purchase price of the goods you purchased and any losses which are a foreseeable consequence of us not complying with these Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be responsible for any indirect or consequential loss of any kind (including but not limited to loss of profits, revenue, or goodwill) howsoever arising in connection with your use of the website and any goods purchased.
Intellectual Property Rights
The trade marks and logos displayed on this site belong to us. You are not authorised to use any trade mark or logo displayed on this site without our written permission. Assume that everything that you read on this website is protected by copyright unless otherwise stated.
Contact Us
Our Helpline is open 24 Hours a day, 365 days a week. If you contact us via email we will normally respond within one hour.
Customer service
Tel: 0800 955 0495 Mob: 07746 65 67 69
Email: contact@dysonvacuumspares.co.uk or info@on-callrecovery.co.uk
Address: Dyson Vacuum Spares, 47 Mickleover Road, Ward End, Birmingham, B8 2ND, UK
