Terms and Conditions
All sales are subject to the following trading terms - these terms and conditions do not affect the consumers' statutory rights.
‘we’ ‘us’ ‘our’ – Newstead Breakers Ltd.
‘you’ your’ - The customer
We guarantee that the goods that we supply will be to the correct specification as advertised however we are unable to guarantee precise compatibility or suitability for your vehicle. It is the responsibility of the customer to check this prior to ordering and fitting. We try to ensure that all information provided is as accurate as possible.
For sales advice and assistance please contact us via Ebay messages.
Payments
All prices quoted are in £ sterling.
Payment terms are
Paypal.
We can also accept Card Payments or Cash Payments at our premises via prior arrangement.
Delivery
Prices are quoted for UK mainland addresses only – for example certain areas of the Highlands, Northern Scotland, Isle of Man, Ireland (this list is not exhaustive) may attract a surcharge.
If you believe your postcode may attract an additional courier charge please contact us for a quote at the earliest opportunity to avoid delay in receiving your order.
International orders are accepted and we are able to deliver many items worldwide. These orders or sorted by Ebay on their Ebay Global Shipping Program.
We dispatch goods daily from our warehouse and our standard delivery method is a next day courier service. Many customers receive their goods within 24 hours of purchase, however you should generally expect to receive your order within 3 working days of cleared payment.
We can give you an estimated date of dispatch for your order.
If these dates cannot be met for whatever reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.
Any damage to your delivery must be advised to us as soon as possible and within 7 days of delivery.
Provided that this notice is given, we will arrange to replace, repair or refund the goods.
Returns
Important - Distance Selling Regulations
Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within 14 days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty.
If you wish to cancel a contract, please send us a ebay message, clearly stating your full details, goods description and cancellation instructions.
To cancel the contract, you must give us notice within 14 working days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal "duty of care" to take good care of the goods.
You must return the goods to us at your expense to the address below.
We will refund you the full amount paid for the goods, less any costs to collect the goods, within 30 days of receipt of the notice of cancellation.
Faulty goods
In the event of failure a replacement part will be supplied. If a replacement part cannot be found in a reasonable amount of time the full purchase price will be refunded.
Replacement or refund will only be given if the goods are returned in the same condition as supplied with the security marks still visible.
All our parts are tested and in working order and in good used condition. Unfortunately, parts can become damaged in storage or transit.
It is recommended that parts are checked/tested by your mechanic prior to fitting.
We will NOT reimburse any labour costs/charges involved with fitting, removal and/or changing of parts supplied by us, under any circumstances.
Warranties
Our goods are covered by a 30 day warranty unless otherwise specified.
Goods will NOT be supplied with fixings unless otherwise stated.
It is the responsibility of the customer to source any nuts/bolts required to enable secure and safe fitting of our goods.
Engines must be correctly fitted with new cam & auxiliary belts, oil, oil filters & spark plugs. Any failure to follow these terms will invalidate the warranty.
Engines are sold as bare engines. Any ancillary/service parts that may be supplied with engines including water pumps, cam belts, turbos etc have NOT been tested & are provided free of charge.
These parts are NOT covered by any warranty.
ECUs & electrical items are non refundable as a result of potential damage caused by in-correct fitting or other faults in customer vehicles.
We will not cover any component which has been incorrectly fitted, dismantled or tampered with (other than the replacement of standard service parts or components).
Please note: We strongly recommend that all safety critical parts are fitted only by fully qualified mechanics.
NO liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.
For aftersales assistance please contact us via Ebay messages
Privacy Statement
We are committed to safeguarding the privacy of our customers - we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998 .
The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods - this includes name, address, phone and fax numbers, e-mail address.
We will not give, sell or swap your details with any third party companies.
Newstead Breakers Ltd.
Unit 4, Newstead Trading Estate,
Stoke-on-Trent,
Staffordshire.
ST4 8HX.
