Delivery price shown (if applicable) is within 150 miles of London to ground floor unless otherwise stated and a maximum of 3 steps, inside or outside the property. Additional steps may be chargeable.
You must also inform us beforehand if there are other access issues so that we can make adequate preparations, including but not limited to - gravel around the property, a long distance between unloading area and the property, needing to take piano over a soft surface (e.g. grass/ a garden), tight corners inside or outside the property on the route the piano will travel, tight doorways which may require removal, etc.
Delivery is provided by a third party provider commissioned on your behalf. Piano will be insured for the full value in transit for loss or damage. The maximum liability of Harper Pianos or the transport contractor for damage to your property during delivery is £100 total. If piano is required to go up or down stairs, neither Harper Pianos nor the transport contractor accept any responsibility for damage to the staircase, floor coverings, walls, ceiling, hand rails etc.
In the majority of cases, most access issues will not incur extra cost as long as they are discussed in advance so the transport contractor can be sufficiently prepared with the equipment or man power required. If an access issue is not disclosed beforehand then you will be responsible for the extra cost the transport provider charges for the delivery. If successful delivery is not possible because of an undisclosed issue then you will be responsible for the delivery cost from the warehouse to your property, back to the warehouse, and for redelivery if applicable.
Upon request we will provide full legal details of your transport contractor. Your contract of delivery and responsibility for the scheduling, execution and liability for the piano move is with the transport contractor not Harper Pianos.
The transport contractor will be an experienced piano specific moving company, who have all the correct equipment and technique to move pianos successfully. However, if your property contains expensive floor or wall coverings we would advise commissioning collection and delivery of the piano yourself using a transport provider that provides coverage to the value of the internal and external fittings and decor of your property.
Limited Warranty Terms & Conditions
This document details the standard limited warranty for used pianos sold by Pianoz
Warranty Length
As stated on listing
Be Prepared For Unusual Behaviour!
An acoustic piano is a beautiful instrument, manufactured mainly from natural materials and resources. Due to their nature, acoustic pianos respond to changes in atmosphere, temperature, humidity and also transportation.
With the above in mind, your piano may develop overtones, squeaks, buzzes etc that you did not notice when the instrument was first delivered. This is your piano “getting used to” its new environment and may need a little adjustment after it has settled into its new home.
Make Us Aware Of Any Issues You Have
We want you to be happy with your piano, and therefore ask that you make a list of any unusual noises, squeaks or behaviour that you are concerned about. This list will need to be sent in writing to Pianoz by email
Keep your piano maintained
For the warranty to remain valid the piano must be tuned at least once every 6 months. Please keep receipts or invoices of tuning as proof. The piano must also be tuned within 1 month of arrival, as all pianos require tuning after moving.
The warranty covers
1. Soundboard cracks
2. Cracks or failure in the wrestplank/ pinblock
3. String breakage
4. Major structural defects affecting the musical integrity of the instrument
5. Sticking keys - if any sticking keys arise we will pay for these to be fixed when the piano is next tuned by a professional tuner (tuning at your expense).
The warranty does not cover
1. Tuning, tuning stability, voicing, regulation. These are all items which require periodic maintenance and upkeep like all pianos.
2. Any visual defects, scratches, chips, cracks or damage to exterior of piano
3. Any buzzing, resonance, perceived musical quirks, pedal noises, dislike of the tone of the piano, unless caused by a defective item covered in the warranty. These are all items which can and should be adjusted during the course of a routine tuning for no extra charge.
4. Functionality or accuracy of any pedals. Pedals occasionally require adjustment to maintain optimum functionality which a tuner can do at the same time as tuning for no extra charge.
5. Any suggestions for optional improvements or non-essential maintenance work suggested by a teacher, tuner or other person.
Call-Out Charges & Fees
Pianoz charges a callout fee for investigation of warranty issues payable in advance of £100 + VAT within 50 miles of Slough + 50p per mile beyond this. If the reported fault is repairable under warranty, the fee charged is refundable in full. If the fault is not covered under the warranty, then the fee will not be refunded and additional charges may apply for routine adjustment, servicing or regulation of your instrument. Sticking keys do not require a call-out charge, as they will be fixed as part of a regular visit from your tuner
Furthermore, this warranty does not apply if any of the following have occurred:
1. Accidental Damage
2. Damage caused by abuse, modification or negligence
3. The factory serial number has been removed, altered or defaced
4. The piano has been improperly repaired or serviced
5. Repair or attempted repair by anyone other than Pianoz or a technician appointed by ourselves
6. Piano has been kept in an unsuitable environment e.g. conservatory or swimming pool. The room should be between 17-24 degrees centigrade, and between 40-60 degrees relative humidity. room.
7. Piano has been placed next to an active radiator or in direct sunlight
8. Damage caused by shipment or transportation of the piano (claims must be presented to the carrier)
In the event that your piano should prove defective in workmanship or materials, your remedy will be the repair as stated in this warranty. Under no circumstances shall Pianoz be liable for any loss or damage, direct, indirect or consequential arising from the use of, or inability to use this piano, unless provided otherwise by English law.
Pianoz will, at its option, repair or replace the product covered by this warranty if it becomes defective, malfunctions, or otherwise fails to conform with this warranty under normal use and service during the term of this warranty, without charge for labour or materials.
Pianoz reserves the right to carry out in-home repairs for normal and customary repairs, but in extreme circumstances, your piano may need to be transported to our piano workshop for major servicing. Repairs may be performed using new or refurbished parts that meet or exceed manufacturer specifications for new parts.
If Pianoz elects to replace the product, the replacement may be a reconditioned instrument of similar age, brand, condition and present day value.
This warranty is not transferable in the event of sale of the piano. This warranty does not cover any commercial usage of the piano e.g. in a school, or for recording or teaching purposes. This warranty covers a piano to be used in a UK mainland home only. Should the piano be removed from the UK mainland or sent abroad the warranty will cease to be valid.
