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Difficult Conversations: How to Discuss What Matters Most , Stone, Douglas
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Difficult Conversations: How to Discuss What Matters Most , Stone, Douglas
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Difficult Conversations: How to Discuss What Matters Most , Stone, Douglas

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    Lieu où se trouve l'objet : Imperial, Missouri, États-Unis
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    Numéro de l'objet eBay :396702988155

    Caractéristiques de l'objet

    État
    Bon état: Livre ayant déjà été lu, mais qui est toujours en bon état. La couverture présente des ...
    ISBN
    9780143118442

    À propos de ce produit

    Product Identifiers

    Publisher
    Penguin Publishing Group
    ISBN-10
    0143118447
    ISBN-13
    9780143118442
    eBay Product ID (ePID)
    102925596

    Product Key Features

    Number of Pages
    352 Pages
    Language
    English
    Publication Name
    Difficult Conversations : How to Discuss What Matters Most
    Subject
    Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
    Publication Year
    2010
    Features
    Revised
    Type
    Textbook
    Subject Area
    Language Arts & Disciplines, Self-Help, Psychology, Business & Economics
    Author
    Douglas Stone, Bruce Patton, Sheila Heen
    Format
    Uk-B Format Paperback

    Dimensions

    Item Height
    0.6 in
    Item Weight
    8.2 Oz
    Item Length
    7.8 in
    Item Width
    5.1 in

    Additional Product Features

    Edition Number
    10
    Intended Audience
    Trade
    Reviews
    "Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company   "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal 
    Dewey Edition
    23/eng/20230119
    Grade From
    Twelfth Grade
    Illustrated
    Yes
    Dewey Decimal
    158.2
    Edition Description
    Revised edition
    Synopsis
    The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving, The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving
    LC Classification Number
    BF637.C45S78 2010

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    Description exacte
    4.9
    Frais de livraison raisonnables
    5.0
    Livraison rapide
    5.0
    Communication
    5.0

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