Terms and Conditions
All Our Items Are Brand New Unless Otherwise Stated. We cannot be held responsible for manufacturer’s faults, BUT we will honour our terms and conditions, faulty products must be reported within 48 hours of purchase for a full instructions of replacement / refund of The Bid / Buying Amount at our discretion. (Postage and Packing is not included in any refund given)If you feel there might be a problem, please feel free to inform us - after all we're only human, mistakes can happen! Our contact details are shown below. We would also prefer to be contacted with any problems you might have with any of our products before leaving Feedback (Please give us a chance to solve any problems you may have - Thank you.)
Pictures:
Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing. In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour.
Contact Us:
Please email us Via EBay and our customer service team will answer your email within 24 working hours.
However our working hours are:
Monday To Friday 0930 -1800.
We are closed at weekend
Unwanted Items – Returns
We offer a 7-day money back guarantee. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in original condition, together with the original packaging (if applicable), within 7 days of the date of the invoice. You must take reasonable care of the item/s and must not open them. You will be responsible for the shipping costs both to and from your address. We cannot accept responsibility for returned items damaged or lost in the post so advice you take out postal insurance. To cancel your order you must advise us by email or in writing.
Purchasing Our Goods
After successfully winning an item, please make your payment within (5 Days) Please note: Full payment is expected within 5 Days of our BUY IT NOW or AUCTIONS otherwise item will be resold
Faulty / Damaged Items - Returns
We will endeavour to replace all broken items or give a refund of the bid / buying amount at our discretion. Any refund amount will only cover the amount of your purchase bid and will not include any postage and packaging.
Delivery
All items will be sent by Royal Mail, City Link, DPD and UK Mail
We are not responsible for delivery times.
Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods. Items will be dispatched to the address as listed on your eBay account.
However if a Buyer want to change the delivery address then need to contact us via eBay before make a payment.
Express delivery: 24 hour service available only Monday to Friday (weekend not included).And customer who placed an order after mid Day then it will be not deliver next day.
We do accept returns. However if a customer missed the delivery two time and we received the item back from the courier , Then buyer need to pay £3.50 for redelivery or we can issue refund by deducting the delivery cost £3.50. Furthermore if buyer change his mind or item not required then they can send it back to us on their own cost and we will issue refund by deducting the delivery cost £3.50.
PLEASE INCLUDE YOUR POSTAL ADDRESS. (This will help us dispatch your goods quicker) - (Applies to the UK ONLY) Please be sure to check all charges for the item before bidding or buying.
We do not ship to PO Box numbers or British forces address (sorry).
All our items are professionally packaged and our p&p costs include materials and labour.
Postage
Depending upon your delivery address (location) and weight and dimension of items, we using following delivery companies
Royal Mail, City Link, DPD and UK Mail
Delivery Times
Once we have received full & cleared payment we aim to dispatch all items within 1-2 working days. Please note that delivery couriers do not provide any specific delivery time window.
Additional Postal Charges
Please ensure you check our UK postage policy surcharges for accurate postal fees
Warranty
If you have received a faulty or incorrect item, you must notify us within seven days of receipt, we will then arrange to replace the item within the usual timescales as indicated in the terms of delivery. This guarantee does not cover effects arising from accidental damage or misuse of the items, and is automatically lost if the item is opened by non-qualified or unauthorised people
