These Comprehensive Terms and Conditions (“Agreement”) govern the sale of products by NCC Wholesale, a seller on eBay, to you, the buyer. By purchasing any item from us, you agree to comply with and be bound by these terms and conditions, as well as eBay s User Agreement and other applicable policies.
1. General Terms
1.1. All sales are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product information, pricing errors, or issues with payment processing.
1.2. These terms and conditions apply to all transactions made through our eBay store, including purchases, returns, and disputes.
2. Product Information
2.1. We strive to provide accurate descriptions and images of the products listed on eBay. However, we do not guarantee the accuracy or completeness of these descriptions and images. It is the buyer’s responsibility to carefully review product information before making a purchase.
2.2. Product availability is subject to change without notice. In the event a product is unavailable after purchase, we will notify you promptly and offer a full refund or an alternative product.
3. Payment Terms
3.1. All payments must be made via the available payment methods on eBay at the time of purchase.
3.2. Payments must be received in full before we process or ship any order. We reserve the right to cancel any order where payment is not received within the timeframe specified by eBay’s system.
4. Shipping & Handling
4.1. All shipping costs will be clearly displayed before checkout. The buyer is responsible for all shipping and handling fees unless otherwise stated in the product listing.
4.2. Delivery times provided are estimates and are not guaranteed. We are not responsible for any delays caused by shipping carriers or other factors beyond our control.
4.3. Shipping damage: While we take precautions to ensure safe delivery, we are not responsible for damage incurred during transit. Buyers must immediately notify us and provide photographic evidence if the item arrives damaged.
5. Returns & Cancellations
5.1. Right to Cancel: Buyers have the right to cancel their purchase within 14 days from the receipt of goods under Distance Selling Regulations. The buyer must notify us in writing through eBay messages within this period to initiate a return. 5.2. Return Eligibility: Items must be returned in their original, unused, and undamaged condition. Any item that has been used, opened, or damaged by the buyer may not be returned for a refund.
5.3. Return Shipping Costs: The buyer is responsible for return shipping costs unless the return is due to a fault on our part (e.g., defective or incorrect item).
5.4. Restocking Fees: In some cases, a restocking fee may apply for returns that are not due to our error or fault. The fee will be clearly stated in the product listing or communicated at the time of return.
5.5. Non-Returnable Items: Some items may be non-returnable for reasons such as hygiene (e.g., personal care items, opened electronics, etc.). These restrictions will be clearly stated in the product listing.
6. Buyer Conduct
6.1. Respectful Behavior: Buyers are expected to engage in respectful and honest communication. Abusive, hostile, or threatening behavior will not be tolerated. Any buyer found engaging in such behavior may be reported to eBay and banned from further transactions with us.
6.2. Feedback Abuse: Any buyer who leaves false or malicious feedback with the intent to damage our reputation may face immediate action. We reserve the right to take legal action against buyers who engage in malicious behavior, including leaving false reviews or attempting to extort refunds.
7. Fraudulent or Malicious Claims
7.1. Fraudulent Returns: We reserve the right to refuse returns or exchanges if we suspect fraud, including but not limited to “item switching,” returning damaged or used items, or making false claims of defective products.
7.2. Item Not as Described Claims: Buyers must notify us within 48 hours of receipt if the product is not as described. We will request photographic evidence to support such claims. If the claim is proven to be fraudulent, we reserve the right to take legal action and ban the buyer from future transactions.
7.3. Chargeback/Dispute Fraud: In the event of a chargeback or dispute, we will fully cooperate with eBay and the payment processor to resolve the issue. If we can prove that a chargeback or dispute was initiated fraudulently, the buyer will be banned from purchasing from us and we may pursue legal action.
8. Limitation of Liability
8.1. Our liability for any claim relating to the sale of products, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the buyer for the product in question. We will not be held liable for any indirect, consequential, or punitive damages arising from the use or inability to use the product.
8.2. We are not responsible for any delays, damages, or losses resulting from third-party carriers, including but not limited to USPS, UPS, FedEx, and other shipping providers.
9. Warranty & Product Claims
9.1. Unless otherwise stated, all products sold are covered by the manufacturer’s warranty. We are not responsible for handling product warranty claims or repairs, but we will assist buyers in contacting the manufacturer when necessary.
9.2. Defective Items: If you receive a defective item, please contact us within 14 days of receipt, providing photographic evidence of the defect. We will then offer a replacement or full refund.
10. Dispute Resolution
10.1. eBay Dispute Resolution: In the event of a dispute, we encourage buyers to contact us directly through eBay messaging to attempt to resolve the issue amicably. If we cannot reach a satisfactory resolution, the buyer may escalate the matter through eBay’s Resolution Center.
10.2. Arbitration: Any dispute that cannot be resolved through eBay’s dispute resolution process may be resolved through binding arbitration under the rules of BBB, with jurisdiction in 02452.
10.3. Legal Fees: If legal action is necessary to enforce any aspect of this agreement, the prevailing party will be entitled to reimbursement of all legal fees and costs.
11. Intellectual Property
11.1. All product images, descriptions, and content related to our store are the property of NCC Wholesale. Unauthorized use or reproduction of any content is strictly prohibited.
11.2. Buyers may not copy, reproduce, or use any part of our listings, images, or content for commercial purposes without our written consent.
12. Modification of Terms
12.1. We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the revised terms will apply to all future transactions.
13. Governing Law
13.1. This Agreement shall be governed by and construed in accordance with the laws of Massachusetts or Oklahoma, USA. Any disputes arising from this Agreement shall be resolved in the courts located in 02452 or Oklahoma City.
