1. Buyer to pay postage costs on return items, except on the rare occasion that the item received is faulty or the wrong item has been sent.
2. We aim to process and dispatch orders on the same working day.
3. Please be aware that any orders that are placed after our cut off time are not guaranteed to be dispatched on the same working day.
4. If for any reason you are unhappy with your purchase or our service, please get in touch by messaging us on eBay before leaving feedback.
5. We can ship worldwide, through the eBay global shipping program. If your location is not listed, please contact us for a quote.
6. Postage times are an estimate only, provided by eBay as a guide, these cannot be guaranteed, when your order leaves our warehouse delays can happen for many reasons which are out of our control, i.e. bad weather, accidents, customs etc.
7. If you have a question regarding an item on eBay, postage, payment or any other queries don't hesitate to send us a message through eBay or call us
8. Images accurately represent the products at the time of the listing, from time to time manufacturers may update their products without notice and due to the amount of products we stock it can take up to 30 days to update our photos and description.
9. You must read the description fully and cannot hold us at fault for any misinterpretation there may be on your side.
10. We reserve the right to update these terms at any time, without notice.
11. Any cables cut to length or other tailored products will not be subject to a refund. As a rule we will only accept returns for 100m cable lengths.
Stock
The stock level is just a guide.
As we have a shop, stock levels change daily and we don’t always have time to update the listings.
99% of the time the item will be in stock but on the odd occasion that it is not we will notify you within one working day and if you are not happy to wait then we will offer you a full refund.
If you want an item and it is crucial that you get it ASAP then please message us or call us to ensure that we have it in stock before you make the purchase.
If we do not have the item and we cannot source it within 10 working days we will issue a refund.
Take your time viewing our products and if you require further assistance, please don’t hesitate to message us on eBay and we will be happy to answer any of your questions.
By purchasing from Colchester Electrical you are confirming that you have read and agreed to these terms in their entirety.
