General
Acceptance by Bathroom City of your order is conditional upon acceptance by you of the following conditions which override all other terms and conditions expressed, implied or otherwise and wherever contained, except where any condition affects your statutory rights within the Sale of Goods Act 1979 (as amended). No other variation to the contract shall be binding unless accepted by us in writing.
Description of Goods & Accuracy of Product Information
Certain products are of a technical nature where it is not practical to publish detailed specifications. All images, descriptive matter, specifications and advertising included on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. Bathroom City does not accept responsibility for any preparation work based on such specifications. Details used is provided by suppliers and manufacturers and some information has been gathered from public-domain sources.
All manufacturers reserve the right to make alterations and variations to materials, colour grades and technical specifications at any time due to world resources. The intention of Bathroom City is that all information on the website should be as accurate and up-to-date as possible. However, Bathroom City cannot guarantee the reliability or the accuracy of the information. All manufacturers reserve the right to make alteration and variations to materials, colour grades and technical specifications at any time due to world resources.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, whether or not the order has been confirmed.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time due to unforeseen circumstances. If we do not supply the goods for any reason we will not charge you for these and will refund any money already paid to us for the items that have been withdrawn. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. All goods referred to as “ex-stock” are offered subject to prior sale and final inspection.
Delivery
Delivery dates are quoted without engagement, although every endeavour will be made to adhere to the dates or the dates quoted. Deliveries to you are all dependent on the supplier/manufacturer deliveries to us and therefore out of our sole control. In no circumstances shall we be liable for any delay in delivery or loss arising from it, however caused. Time shall not be of the essence of the contract.
When goods are offered for delivery, our obligation is limited to delivery as near to the site as safe hard road and vehicle size permits within the law. You are responsible for providing, free of charge, the labour required to unload and stack your goods. Our delivery drivers are not authorised to enter your premises.
We reserve the right to deliver the contract goods by instalments where necessary.
We will not be liable for costs you incur due to non-delivery of goods or your engagement of fitters and traders.
Delivery Charges
All prices in our eBay shop are exclusive of delivery charges, unless otherwise stated, and will be added to the price of the products at our checkout. Where free of charge delivery is offered it is based on one free delivery on our normal delivery days to your area. Should you require a special delivery service with a designated time, day or method of transport, this can be quoted and charged for separately at any point prior to despatch of goods.
Should you require any alterations to the delivery after despatch of your goods, we reserve the right to charge you for all costs incurred by the company to retrieve, redirect, return or re-deliver your order. Any transit damage to the goods, shortages or incorrect goods supplied must be inputted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in Transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 48 hours of delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours of delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 48 hours from delivery. Our liability for damage or non-delivery of goods duly notified to us in accordance with the above shall in any event be limited to replacement of the goods within reasonable time (or at our option refunding the price thereof).
Acceptance of Goods
All goods must be fully inspected by you before the fitter is allowed to start installation to ensure you are fully satisfied with your purchase. Any product once in your possession that has been fitted in any way and ‘conform to standards’ will be deemed as accepted by you. We strongly advise all our customers to ensure that all products are as chosen before instructing an installer i.e. design, colour, quality, size, variation etc.
Please refer to the Description of Goods & Accuracy of Product Information above for manufacturer variations details. All manufacturers reserve the right to make alterations and variations to materials, colour grades and technical specifications at any time due to world resources. Where goods are rejected by you for whatever reason we will endeavour to organise a replacement as soon as practical. Please be aware that some of your chosen products may have a long lead-time for re-delivery from the suppliers and it is also possible the manufacturer may make specification changes at any time.
Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee. This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition, routine maintenance if needed is not covered. This does not affect any statutory rights that you have.
Bathroom Installers
Where an installer is recommended or advertised by us then this is in good faith and without responsibility and without warranty as to the ability of the installer nor is any such warranty to be implied by reasons of such recommendation or appointment. In no circumstances shall we be liable for any loss, damage or expense suffered by you or any third-party by reason of any acts, defaults, omissions or delays of the installer, his servants, agents or subcontractors whether due to negligence or otherwise. All recommendations are from customer feedback only and do not form part of our contract.
Consents
The obtaining of any necessary consents for the installation of the goods, whether from local or other authorities and the fact that the installation of the goods is in breach of any of the provisions of any bylaws, regulations or statutes, shall not be our responsibility and shall have no effect on the validity of a contract of sale of our goods. The contract is deemed as supply of product only.
Online Customer Orders - Distance Selling - cancellation rights and returns
Customers under the Consumer Protection (Distance Selling) Regulations 2000 who wish to cancel their order should do so within 14 working days, commencing the day after the day of delivery. Cancellation should be in writing. The delivery costs and safe return of these products must be at the customer’s expense and within a reasonable time scale.
Customers must ensure these products are securely packaged to suit the method of transport chosen. The supplier does offer a chargeable collection service. The Consumer Protection (Distance Selling) Regulations 2000 provide that customers are under a statutory duty to take reasonable care of the goods. If this statutory duty is breached (for example, by not keeping the goods safe and in a good condition whilst in a customer’s possession or by returning goods to us via an uninsured delivery and subsequently those goods are damaged during the inward delivery) we have the right to take action against the customer under the regulations for breach of the statutory duty.
