Additional policy details.
See the seller's listing for full details.
New: A brand-new, unused, unopened and undamaged item in original retail packaging (where packaging is applicable). If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag. See the seller's listing for full details
eBay Money Back Guarantee doesn’t cover general returns. Most business sellers offer returns and show the details within their listings. This includes who’s responsible for paying any returns postage costs.
Business sellers who accept returns, give you at least 14 calendar days to let them know if you’d like to return something.
To return an item, go to your Purchase history in My eBay to find your item. Select Return this item from the More actions menu. Learn more about returns.
Colours of the timbers may vary due to camera software, screen settings on devices and other factors. We try our best to represent the items in the most natural colour to what they are in person but variations are inevitable.
Our listings with multiple quantities available have images from previous orders, these are not the exact timbers you will receive.
Some timbers have natural stresses which can lead to cupping, bowing and other stresses- we send our product without these but they can show over time and may need work to correct these if it's something you need changing. For this reason we do not sell our timbers as ''PAR''.
Our sizes on the listing can be to a tolerance of 2mm /- although we aim to have our items sent out correct to the millimeter.
We sell have listings for reclaimed timbers, these can sometimes have previous joinery/pin or nail holes etc present. We try to list any defects like this when on the listing but please be aware due to it's reclaimed nature there may be things like this present on these timbers.
If you are unsure of anything we have listed please contact us before ordering.