Jet Art Aviation Ltd Terms and Conditions
By committing to purchase an item from Jet Art Aviation LTD you confirm that you have read, understood and agree with our full Terms and Conditions. By purchasing an item from Jet Art Aviation Ltd you are agreeing to the Terms and Conditions as set out below.
Payment
Payment is to be received in full within 7 days if purchased from our eBay store or 14 days from the invoice date if purchased as a direct sale. Payment terms of 28 days are available on a pre-approval basis. Failure to pay within the predetermined time frame can result in termination of the sales agreement and forfeit of goods at our discretion.
Goods remain the property of Jet Art Aviation LTD until payment has been received in full, including any applicable shipping costs. On receipt of full payment, ownership of goods described by Jet Art Aviation LTD will pass to the buyer.
Shipping, Postage and Packing, and Collections
The majority of our items are sent with couriers such as FedEx and Parcelforce as they offer a fast, tracked and fully insured service. We will need your contact number to pass on to the courier who may need to contact you. Some smaller items may be sent via standard Royal Mail. We will make every effort to dispatch your item as soon as possible once payment has been received. However, please allow up to 5 working days for your item to be processed and dispatched. All shipping costs include courier prices, packing, insurance where required and VAT where applicable.
Our couriers will leave a card if there is no one in to receive a parcel. It is the responsibility of the consignee to contact their local depot and rearrange delivery at a convenient time. If no contact is made a second delivery will be attempted, after this the item will be returned to us. This will result in the original shipping cost being forfeited in any refund given. If you want your item re sending you will be responsible for a 2nd full shipping amount to be paid before we re-ship the item.
Please check individual item for specific delivery prices or contact us with a postal code so we can provide a shipping quotation.
We are not open directly to the public but can arrange for collections in person. Prior consent and an appointment must be made. All payments must be cleared before the item is picked up. We will accept cash on pick up with prior consent. Please ensure you have adequate transportation for the item. Contact us with any questions on this.
Certain items which contain glass (such as instruments and gauges) or those of a specific fragile nature will not be covered by the post office or shipping agent insurance. We will pack this type of item as carefully as possible to prevent breakage in transit however breakages do sometimes happen.
Please check your item carefully and contact us within 24 hours of receiving your item with any damages or problems and photographs of the outside of the packaging and the item damage. We do not accept responsibility for anything discovered after this time.
We will use the address and postcode you provide us for all shipments. If these are incorrectly provided we cannot be held responsible for any items lost or returned to us. Lost items due to incorrect addresses are not covered by postage insurance and therefore not our liability. Items returned to us due to incorrect addresses will only be re-shipped after the postage has been repaid.
The UK postage prices are for UK MAINLAND only. Shipping to the Highlands and islands (including Northern Ireland) will incur a surcharge for courier shipping. Please contact us for a delivery quote before making a purchase.
International Shipments and Export Licences
International shipping prices are based on location and volume of the shipment. For an accurate quote we will need your full address including zip/post code. Some items will need an export license which take approximately 6 to 8 weeks but could take longer.
International shipments may incur an import charge by the Country or State of the consignee. It is the sole responsibility of the consignee to pay the import duty and should be taken into consideration when purchasing an item and what will be the final amount payable. Any item returned due to refusal of import duties payment will forfeit the right to a refund.
We can only export to certain countries. Please contact us with any questions.
Any of our eBay items that need an export licence will not have an international shipping option due to the 6 weeks wait for paperwork. Any queries please contact us. Business details are in the business details section at the bottom of any listing.
Returns, Cancellations and Refunds
Return requests must be made via eBay. Do not return without prior approval. To avoid having to return items please check all dimensions, costings and addresses before ordering. If unsure about suitability, email us for further information.
Any item returned, or order cancelled before being sent but after payment has been received may be subject to a 20% reduction after the original postage costs have been removed – see restrictions and exceptions to this in sections on International Shipping and Returns
All items must be returned unused, in the condition they left us, in their full clean original packaging and reach us within 5 days of acceptance of the return. We cannot accept returns of any items after this period.
Once your item has been checked any refund applicable will be made within 5 working days
We do not do not offer a free returns service. The buyer must fund and arrange the return postage including adequate insurance for the item. In certain circumstances we can arrange for large items to be collected by our couriers however the cost of this will be deducted from any refund given. Please contact us to arrange or discuss further.
We are not responsible for items lost in transit back to us. A returned item must be sent via Recorded or Special Delivery. Any returns not received by us in their entirety and condition as sent, will forfeit our terms and no refund will be issued.
Items can be returned to us in person by pre-arranged appointments only.
Returns are not accepted on Aircraft, Special Order and Bespoke items and items requiring an export licence that have been shipped.
Additional Information
We want you to be completely satisfied with your purchase and for the item to reach you in perfect condition. If you encounter any problems either with the item or delivery please contact us within 24 hours for shipping damage and 14 days for a return so that we can resolve any issues.
We aim to respond to any questions as soon as possible but it may take longer for us to reply. Please be patient. If you need an immediate response we can be contacted during UK office hours 08:30 to 16:30 Monday to Friday, on the phone number provided on our website.
All our aircraft parts are sold as display items with no airworthy guarantee. It is the responsibility of the purchaser/user to have any item tested where necessary.
Jet Art Aviation accept no responsibility for damage or loss caused by using our items.
It is the responsibility of the purchaser/user to ensure any items like wall mirrors etc have the correct fixings for the installation. Jet Art Aviation do not provide these or place a guarantee on fixing to walls etc.
All items are sold ‘as is’ and ‘sold as seen’ for display / museum use only.
All pictures and text are copyright of Jet Art Aviation LTD and may not be reproduced without prior permission.
All photographs and written descriptions are the property of Jet Art Aviation Ltd. Permission must be granted before using any of our photographs or wording.
